FAQ

Frequently Asked Questions

Products

How long before I see results from the V15 device?

Most customers notice reduced puffiness from the very first use. Visible lifting results typically appear within 2–4 weeks of consistent daily use for 15–20 minutes.

Are your products suitable for sensitive skin?

The Heart Gua Sha, Eye Masks and Scalp Massager are dermatologist-tested and safe for sensitive skin. Start the V15 on the lowest setting. Full ingredient lists are on every product page.

How do I use the magnetic lashes?

Place the upper strip above your lash line, bring the lower strip underneath — they snap together magnetically. No glue needed. Reusable up to 30 times.

Is the Gold Ritual Set the best value?

Yes — it bundles three bestsellers for $99, saving $26 vs buying individually. Free shipping included.

Orders & Shipping

How long does shipping take?

Orders ship within 1–2 business days. Standard delivery takes 4–8 business days with tracking by email.

Do you offer free shipping?

Yes — free on all orders over $65. Standard shipping is $4.99 under $65.

Can I change or cancel my order?

Returns

What is your returns policy?

30-day money-back guarantee on all products. Contact us within 30 days for a full refund — no questions asked.

How do I start a return?

Email mechai@noroaa.com with your order number. We'll send a prepaid return label within 24 hours.

Still have questions?

Email us at mechai@noroaa.com — we reply within 24 hours.